We're almost at the finish line, but not quite. Throughout the Covid-19 crisis, it's been a long, tough haul.

Many managers face a real dilemma as we enter this period of uncertainty: How hard should I push my team and the organiz...

The predicted demise of traditional brick-and-mortar retailers has become common wisdom as the Amazon juggernaut rolls on and the pandemic supercharged the move to online shopping.

It's true that the traditional retail model has bee...

Serendipity can have a larger impact on our career success than we want to admit. For better or worse, the biggest moments of our career might be due to chance: when our industry swerves away from our skill set, the executive who mentored us leav...

When technology transforms an industry, it can begin quite slowly -and then it happens all at once.

Take the first iPhone. When it first launched in 2007, it was often discussed with derision as many failed to grasp its revolutiona...

An older man is rushed to the emergency room suffering from a rapid pulse, severe thirst, and drowsiness - classic symptoms of a diabetic crisis.

After a few days of treatment, he's discharged by an overworked nurse with some writ...

Whack-a-mole may have been a fun game to play at a carnival, but it's a lousy way for sellers to target new customers.

Selling should be a planned and strategic process, not a snap reaction to the latest prospect that just popped up...

Traditionally, you could get away with being a bad boss, provided you delivered exceptional results. For better or for worse (definitely worse), temper tantrums, power plays, and expletive-laced shouting were all fair game to "motivate" employees...

To some, the idea of creating an inclusive workplace culture has a touchy-feely aura to it. There is a belief that the effort, while feeling good, might be hopelessly "fuzzy," driven by vague and hard-to-measure qualitative criteria.

Like many of us, I heeded the well-known advice to define my personal values early in my adulthood. After thinking deeply about which values resonated most to me, I ranked them in order of importance, landing on Purpose, Health, Integrity, Loyalt...

Well, we're living it, again and again, and again. Still stuck at home and still working from home.

And even as more of us receive vaccinations, a return to life in the office as we used to know it is doubtful. A remote and socially...

As the economy slows, B2B marketers are being challenged with longer sales cycles, lower deal amounts and churning customers. If that isn't enough, many companies are slashing marketing spend.

With that being said, CMOs can see signif...

It's the promotion you always wanted. You worked hard for it. You earned it.

And now a colleague is undermining you because of it.

Maybe the coworker is jealous you got the job. Maybe they have more experience or qualifica...

Pounded by both sides of the political aisle, pharmaceutical companies know what it feels like to be whipsawed by opposite ends of the American reimbursement system.

Two weeks after the November election, President Trump announced a n...

Faced with the demand to invest in upgrades needed to sell electric cars, a group of Cadillac dealers recently decided the economic uncertainty outweighed the likely future benefits. About 150 of GM's 880 U.S. Cadillac dealerships instead took...

One of the most common misconceptions in any organization is that leadership is associated with particular roles and only certain titles. Once you reach a specific rung on the proverbial corporate ladder or get that coveted promotion to a certain...

We came to the dealership to buy a car. We left after an awkward lesson in one of the most common mistakes in selling - the failure to keep it simple.

My wife and I were excited to test drive a new family vehicle. On the dealer's...

The great microchip crunch that has squeezed the auto industry should be mostly over by the middle of this year. But carmakers shouldn't be so quick to forget the crisis' lessons: Not only will there be a next time, but that next time will likely...

As a woman in college sports, I was used to being an afterthought.

So much centered around athletics for men - the best facilities, the games scheduled for primetime, even some nonsensical rules about uniforms.

Title IX...

If any company's leadership hadn't been paying close attention to the growing threat of ransomware attacks, the Colonial Pipeline incident  should serve as a loud wake-up call.

The Colonial incident is far from the first rans...

Too many leaders worry about affinity and employee groups in the workplace because they're concerned about what it will do to their culture. There's a fear that the creation of these groups will further Balkanize the organization and that -...