Ten months into the pandemic, customers are edgy. Maybe it's cabin fever. Maybe it's the challenging business environment. But make no mistake: Buyers are expecting more and more from sellers - and the pressure is on to deliver.

Another day, another damaging cybersecurity breach.

That's how it may seem lately as a long list of high-profile firms has fallen victim to a surge in malicious online activity.

But for every breach that grabs the headli...

You're an organizational leader, and like most in your role, you pivoted in June to focus on diversity, equity, inclusion and belonging (DEIB) efforts. But fatigue is starting to set in. This work is uncomfortable, and you're not sure what pr...

Empathy for your team is more important than ever.  

People are juggling work and kids with life during the Covid-19 pandemic, and many of us are buckling under the pressure. An estimated 865,000 women dropped out of the workforc...

About fifteen years ago, I hired a young man for a junior-level sales role. He didn't have much experience, but I saw a promising amount of potential in him.

Over the years, he delivered on that potential by reaching his sales goals q...

Among the many knock-on effects of the coronavirus pandemic, chalk up the end of the singular focus on standardized testing that has dominated U.S. education policy for nearly two decades.

Pushback against the high-stakes testing craz...

Now that a COVID-19 vaccine is being distributed, some salespeople may be dreaming about packing their bags, getting back on the road, and resuming the business life they had before the pandemic.

Not so fast, road warrior.

Before the election, President-elect Joe Biden said he'd look to axe one of small businesses' most valuable tax benefits. With Democrats taking Senate control, the risk is potentially heightened.

Fortunately, for those who own com...

For the past eight months, my company has been on the receiving end of a different kind of censorship from America's Big Tech companies. But not for any of the headline-generating reasons Donald Trump or Parler have been shut down. We've been...

The last time Joe Biden was sworn into the White House in early 2013, Tesla Inc. was an upstart electric vehicle maker few believed could seriously threaten the dominance of the traditional auto giants.

As Biden prepares to swear in a...

The country's most fragile are about to face their worst moment yet.

Medical transport companies like ours see thousands of America's most vulnerable daily. They're the severely diabetic, the blind, the elderly, and the mentally...

Sales manager is a stressful job at many companies, but it becomes even tougher when the job focuses too much on "sales" and not enough on "manager."

Managers can become obsessed with The Number, as in: Will the sales team mak...