Published Articles
How Amazon reset its image after a bitter unionization battle
It started as a fight about a warehouse in hardscrabble Alabama, but the result is a state-of-the-art corporate marketing campaign now playing on cell phones and televisions in living rooms across America.
Earlier this year, news cove...
How to Craft the Ideal Exit of Your Business
When you're building a company from scratch, the most painful body blows can turn out to be the most valuable experiences.
This punch to the gut came for my company in 2012 when one of our anchor clients, accounting for about a thir...
Electric vans and trucks are the real story behind battery-powered vehicles
Picture yourself five years from now driving through a U.S. city.
What will be different? Despite widespread optimism that we'll all be driving Teslas and other electric vehicles, the reality is that most of the passenger vehicles a...
Now is the time to shockproof supply chains, with a 3-pronged approach
Car dealership lots are emptying out due to the semiconductor supply crunch. Container ships are backed up in major ports in Europe, China and the U.S. A dire labor shortage is adding to the difficulty of producing and transporting enough goods t...
How the labor crunch can reposition professional services firms for new growth
Supply chain problems are now impacting attorneys, accountants, consultants, public relations and other knowledge-based jobs. These professions have long relied on top talent from business schools and law schools to join their ranks, but now it s...
Leaders can't let fear of cancel culture stop them from being social
Just ask the fashion executive who pitched his spring collection by citing violent political protests, or the communications chief who wisecracked about AIDS, or the CFO who promoted unreleased company financial information on his personal Twitte...
The pay gap for male and female doctors is ridiculous. Here's what can be done about it
The data on pay inequity for female physicians is, frankly, damning.
Across all medical specialties, there are dogged disparities between what females and males are paid. For instance, in pediatric pulmonology, women earn 23% less tha...
Reality check: The pace to mass adoption of electric vehicles will be glacial
Anyone living in San Francisco or Seattle, where Teslas are a common sight, could be forgiven for believing that the electric-vehicle era is just around the corner.
Head out to the rest of the country, though, and the reality is more...
Shopping with robots: Automation will soon spark a revolution in our retail experience
Get ready for the store of the future.
From Walmart's order-picking Alphabot to Kroger's automated fulfillment center, technology is already changing how we shop. We're ordering online for at-home delivery or we use click-and-co...
Why Trust Is the Top Requirement for Building and Growing Your Company (and How to Prioritize It)
What's more important for your company: growth or trust?
If you said the former, you're not alone. Organic growth is overwhelmingly the top goal for business executives, according to PricewaterhouseCoopers's 24th annual global survey...
Overcome the 'Urgency Addiction' to Become the Leader Your Team Needs
Superheroes are fun to watch in movies, but they are exhausting to work for.
Risking it all to save the day at the last minute, there's no doubt that it can be thrilling and nerve-wracking and emotional. It's also a lousy way to run a...
What CEOs Need To Know About Carbon Credit Trading Markets
Surging markets in carbon credits have started to save the planet and save billions of dollars - but they need guardrails from business leaders and regulators to truly succeed.
Worldwide carbon credit trading markets already exceed...
Separate EV hype from reality
If you're an auto supplier, the consensus today is that you need to go electric or go the way of the dinosaurs.
After all, every day seems to bring more confirmation that the electric vehicle era is just around the corner. Big automak...
The Great Logistics Crunch
Over the past 30 years, the winning formula for U.S. manufacturing firms has been simple: outsource as much production as possible to low-cost centers in Asia and ship the goods across the Pacific.
That model had a good run, but the u...
How CEOs Can Take Control Of Cybersecurity Risk
CEOs are under no illusion these days about the importance of cybersecurity and the need to stay on top of the worsening threat environment. Corporate leaders in North America and Europe identify it as their number one concern-ahead of pandemic...
5 Ways Leaders Can Make Tough Conversations Easier
People screw up at work. We are, after all, human. But leaders only compound the problem when they fail to act on it. Pretending that inappropriate conduct doesn't exist--or hoping the bad actor will see the light, self-correct, and switch to a b...
What It Takes To Be A Top Seller: Practice. Yes, We're Talking About Practice!
Are you the undisputed top seller in your field? Have your competitors stopped trying to improve? Is your industry unchanging and your product the same as it ever was?
If the answer to any of these questions is "No," then your job...
Budgeting for Cybersecurity Requires a New Approach
When a country sends its army to war, it does so based on a plan to win, not on fitting a predetermined budget.
But when it comes to the virtual cybersecurity battlefield, CFOs too often take the opposite approach, leaving their compa...
Suppliers must pivot as Biden accelerates ZEV push
Big government spending often gets a bad rap, but there are times when it can have a truly transformative impact.
Take the massive public works program in the 1950s that built the U.S. interstate highway system. Conceived during the C...
Improving doctors bargaining position in salary and contract negotiations
Physicians spend most of their lives training to be the best doctors they can be. What they don't spend a lot of time doing is understanding what they are worth.
Because of increased consolidation and a variety of other factors in h...