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Technology & Cybersecurity Pete Sena Technology & Cybersecurity Pete Sena

Small Business customer using an AI chatbot How to Reduce the Risks of Using Chatbots-And Ensure They Align With Brand Values

Can you give your AI chatbots your company's real core values and brand voice? With the White House and the Consumer Financial Protection Bureau cracking down on companies’ use of chatbots, businesses are under new scrutiny to ensure that their AI-powered chatbots aren’t leaving customers in a dreaded doom-loop of non-answers and evasions. Building a chatbot that meets regulators’ (and customers’) expectations requires CTOs and CMOs to ensure that chatbots are trained with the same diligence and values as human employees.

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